What an AI automation agency should deliver
The best AI automation agency in London does more than demo a chatbot. You should expect retrieval over your documents, workflows wired into CRM and inbox, evaluation suites, and clear ownership after launch.
NexaPhaze builds assistants and agents with OpenAI, Anthropic, vector search and n8n — prioritising measurable deflection and time saved over novelty demos.
- Grounded answers via RAG on approved sources
- Human-in-the-loop for high-risk actions
- Monitoring for latency, failures and quality drift
- Integration with tools your team already uses
Questions to ask before you sign
Ask how accuracy is measured, which data leaves your environment, and what happens when the model is wrong. Agencies that cannot explain evals and guardrails are not ready for production workloads.
Timeline expectations
Focused pilots often go live in two to four weeks. Broader multi-agent systems take longer. Insist on a pilot metric before expanding scope.
Proof over pitch
Review case patterns such as support deflection. NexaPhaze’s Verity work targeted routine ticket handling with retrieval-backed responses and escalation context.
When to hire vs build in-house
Hire when you need architecture, integration craft and production hardening faster than an internal spike. Build in-house when AI is your core product IP and you already have ML platform talent.