System Initialization
A retrieval-based assistant wired into their docs and CRM, resolving routine tickets and escalating the rest with context.
The brief
Verity’s support volume was growing faster than headcount. Most tickets were repeatable — password resets, plan questions, ‘where is X in the docs’ — but the team could not safely point a generic chatbot at customer data. They needed retrieval over approved sources, escalation with context, and a human-in-the-loop for anything that touched billing or access.
How we worked
Outcome snapshot
70% ticket deflection — delivered through a focused engagement across ai, automation, rag.
Seventy percent of routine tickets now deflect without a human first response. Agents receive the remaining thirty percent with the right article and account context already attached. Average first-response time dropped without lowering the quality bar on sensitive requests. If you are planning a similar ai automation programme, we can walk through architecture, timeline and what we would change next.
Tell us what you're building. We'll reply with clear scope, timeline and next steps — usually within one business day.
Or email hello@nexaphaze.comEngagement signals
Websites, SaaS, AI automation, commerce, branding and cloud — delivered as one connected system.
